Cancellation and Refund Policy

1. Nature of Our Products

Every product sold by Rebel School is a digital product — an online video course or a downloadable file. Access is granted immediately on successful payment. Because digital products cannot be returned once accessed or downloaded, the conditions below apply.

Please read the product description and preview material carefully before purchasing

2. Cancellation Before Access

You may cancel an order and receive a 100% refund if you request cancellation before you have accessed the course content or downloaded any file, and within 7 days of the purchase date.

To cancel, email support@rebelschool.in from your registered email address with your order ID and the reason for cancellation

3. Refunds After Access

Once you have started a course or downloaded a file, the product is considered consumed and is not eligible for a refund, except in the circumstances listed in Clause 4.

For video courses, “started” means you have watched more than 10% of the total course content. If you have watched 10% or less and are within 7 days of purchase, you remain eligible for a full refund.

For downloadable digital products, “accessed” means the file has been downloaded. Because downloadable files are delivered in full at the moment of download, no refund is available once a download has been recorded.

4. Refunds We Always Honour

Regardless of Clause 3, we will issue a full refund in the following cases:

  • Duplicate payment — you were charged twice for the same product. The duplicate charge is refunded in full.
  • Payment deducted, order not created — money left your account but no order or access was generated. Refunded in full. Note that in most such cases the amount is auto-reversed by your bank within 5–7 business days without any action needed.
  • Wrong product delivered — you received access to a product different from the one you purchased, and we cannot correct it.
  • Product inaccessible — you are unable to access the product due to a fault on our side, and we have not resolved it within 72 hours of you reporting it.
  • Corrupt or incomplete file — the file you downloaded is damaged or incomplete and we cannot supply a working replacement within 72 hours.

5. What Is Not Refundable

Requests made more than 7 days after the purchase date

Products purchased at a promotional or discounted price of ₹19 or less, once downloaded

Change of mind after consuming the content

Dissatisfaction with the results you achieved, since we make no guarantee of outcomes

Purchases where we have terminated your account for breach of our Terms and Conditions, including unauthorised sharing or redistribution of our materials

6. How to Request a Refund

Email support@rebelschool.in with:
1. Your registered name and email address
2. Order ID or Razorpay payment ID
3. The product name
4. The reason for the request
We acknowledge every request within 48 hours and communicate a decision within 5 business days.

7. Refund Processing Time

Approved refunds are processed to the original payment method only. We initiate approved refunds through the applicable payment provider within 5 business days of approval.

Once initiated, the amount typically reaches you within 5–7 business days, depending on your bank, card issuer, or payment provider. We cannot control the processing timeline at your bank’s or payment provider’s end.

Refunds cannot be issued as cash, to a different account, or as store credit unless you specifically request store credit and we agree.

8. Effect on Referral Commissions

Where a refund is issued on a purchase that earned a referral commission, that commission is reversed from the referrer’s balance.

9. Contact

Rebel School · Block No. A-1, Flat No. 606, Shubham Green, Near Treasure Fantasy, Cat Road, Indore, Madhya Pradesh 453331, India 

Email: support@rebelschool.in · Phone: +916266365032

Support hours: Monday to Saturday, 10:00–19:00 IST

Effective Date: 5 August 2026
Last Updated: 5 August 2026